Ensure the safety and reliability of your vertical transportation systems with professional elevator service in Winston‑Salem.
Backed by two decades of specialized experience, every service call is personally managed by Salathiel — from precise diagnostics to complete, same-day repair.
Stairs done right means they stay done
Salathiel builds stair walks that don't shift, creak, or need rework a year later. Straightforward work, fair price, and a finish that lasts.
SERVICE / REPAIR
As a commercial or multi-family building owner or property manager, maintaining a safe, reliable, and smooth-operating elevator(s) is what you desire. You can have it, and it’s what regular, proper maintenance will provide. An elevator is often one of the first impressions of your building, and you will want it to be a good one as it’s the heart of your building that pumps the life blood to the structure. Nothing can cause a tenant to move out more quickly than poor elevator service. Proper elevator maintenance pays for itself. Building owners want their investments to be protected and that investment includes their elevators. As an independent company, HerGro Secrets will develop a competitive maintenance plan to meet your needs instead of offering you a generic one-size-fits-all service contract. Having an HerGro Secrets maintenance agreement is key to maintaining safe elevator equipment. As a building owner, you want to ensure the long-term investment in your elevator, and a maintenance contract with us will achieve that. We are the only elevator service company that offers monthly maintenance programs. Most elevator service providers do quarterly maintenance, but we decided that was not enough. Our clients are extremely important to us, and we always strive to go the extra mile to make sure we are providing only the highest quality elevator repair and maintenance service. Take the time to review your current maintenance agreement, if you see statements like “As needed” , “When Required”, or “Service Providers Sole Opinion”, you can be assured the maintenance on your elevator(s) is NOT their top priority. It’s time for a change, it’s time to experience A Better Elevator Company!
INSPECTIONS
In today’s profit-driven economy, managing your buildings’ conveyances and service vendors can seem daunting. Most of the maintenance takes place behind the scenes, leaving facility managers wondering if they are getting what they are paying for. Maintenance audits by HerGro Secrets can help control operating costs, stay code compliant, and ensure you are getting the best performance under your service contract. Maintenance & Equipment Audit Repair Estimation Code Compliance Contract Review & Negotiation Maintenance Control Plans CAT1 & CAT5 testing
MODERNIZATION
Grip additive mixed into the top coat. Stays safe in rain, frost, or morning dew without looking industrial.
Matching concrete blend
Color-matched to your existing walkway or patio. No patchwork look, just a natural continuation of your home's style.
Pre-pour drainage slope
Salathiel grades the base so water runs off the sides, not across the steps. No standing water means fewer freeze-thaw cracks.
Same-person accountability
Salathiel measures, pours, and finishes every job himself. One pair of hands from start to finish, no handoffs.
Straight price for a straight job
No hourly surprises. No upsell games. You know what you're paying before Salathiel pulls into your driveway.
Elevator diagnostic
$125
Fixed fee covers the full inspection and a plain-talk report on what's wrong.
Thorough mechanical check
No charge if we fix same visit
Written estimate included
Elevator repair
Quote-based
We price each repair by the actual parts and time needed — not by what the market will bear.
Same-day service available
All parts sourced locally
One-person efficiency pricing
Stair walk assessment
$85
We walk every step, check railing stability, and spot trip hazards before they find you.
Rail and tread inspection
Trip-hazard identification
Hand-delivered report
The quiet thud of a door that used to clatter
When an elevator runs right and a stair feels solid again, that's what people notice. Here's what homeowners in Winston-Salem are saying about the work.
I didn't realize how loud my elevator was until Salathiel fixed it. Now it just hums and stops. No grinding, no hesitation. Huge difference.
Linda R.
Winston-Salem homeowner
The stair walk outside my back door had a broken tread for months. Salathiel replaced it in one visit. Solid as a rock now.
Mark T.
Winston-Salem resident
Salathiel diagnosed the issue fast, ordered the part, and had it running smooth the next week. Straight talk, no surprises.
Patricia D.
Winston-Salem homeowner
Salathiel's track record in Winston-Salem
Every job gets the same approach: find the real problem, fix it right, and move on to the next call. No shortcuts, no upselling.
1
Man, one standard
Salathiel handles every service call himself. One person, one focus, no handoffs.
Local
Winston-Salem coverage
Serving homes across the area. Quick arrival, familiar with local elevator and stair setups.
Same
Visit diagnostics
Most problems get diagnosed and fixed during the first appointment. No return trips for a quote.
Got an elevator that’s acting up or stairs that feel loose?
Salathiel handles every call himself. Get a straight price, same-visit service, and a job done right the first time.